Fortnum & Mason
181 Piccadilly, London W1A 1ER
+44 207 734 8040
912 E. 3rd Street, Arts District DTLA, Los Angeles, CA 90013
550 Montgomery Street, San Francisco, CA 94111
3-14-1, Shinjuku, Shinjuku 160-0022 Tokyo, Japan
2450, Boul. Laurier Québec (QC) G1V 2L1, CA
We would be delighted to arrange a private appointment at your convenience.
To do so, please contact us at email@example.com or call
Passavant and Lee products are shipped worldwide free of charge.
Unless otherwise noted, all products will ship within one business day of purchase and a shipping confirmation will be sent with tracking information.
Please contact us at firstname.lastname@example.org with any special shipping requirements or questions.
Taxes and Import Duties
Within the United States there is no sales tax charged when shipped outside of New York State.
When shipping within the UK, Passavant and Lee pays all import duties and taxes.
When shipping to the rest of the world, Passavant and Lee pays a portion of customs and import fees, while certain sales tax may be due depending on the final destination. Any additional fees will be clearly itemized in the final product price before purchase. All products are shipped via FedEx or DHL Express and delivered with duties and taxes paid.
Returns and Exchanges
If at any point you have questions or concerns about your purchase, please contact us.
Our return policy lasts 7 business days from the date you receive your item, and within that timeframe you may return it to us for a full refund. To be eligible for a refund or exchange, your product must be unused, in the same condition that you received it and in its original packaging.
To return or exchange your item (if applicable), please contact us at email@example.com or call +1 646.502.5323.
The aircraft grade aluminum of the No. 25 Collection is created to be lightweight, strong and resistant to weather. Small scratches may occur during normal use as the product ages and is exposed to the elements; this will add to the overall beauty and patina of your product. Cleaning of the metal surfaces with the included polishing cloth or another soft, dry cloth of similar texture will remove any unwanted fingerprints or smudges. For elements that are sterling silver-plated, naturally occurring tarnish can be removed using any silver polishing cloth or mild tarnish remover.
Due to the unique nature of this vegetable-tanned leather, some color and texture variation will be visible. These are characteristics of the natural skins, giving this leather its unique beauty. Drops of water may be absorbed initially but will dry quickly leaving no lasting marks.
Passavant and Lee guarantees every product against craftsmanship defects or flaws and will repair or replace free of charge. Additionally, at any time we are pleased to conduct a full refurbishment of your product at no charge, including a treatment for the leather and general cleaning and polishing.
If you have any questions regarding your purchase please contact us at firstname.lastname@example.org or call +1 646.502.5323.